Customer / Data Entry Associate

Part-time 25 hours per week.

On-site Troy:  Monday and Tuesday 9:00am - 4:00pm (30 minute lunch) Total = 13 hours at 120 Defreest Drive, Troy, NY 12180

On-site Albany: Wednesday and Thursday 8:30am - 3:00pm (30 minute lunch) Total = 12 hours at 175 Central Avenue, 3rd Floor, Albany, NY 12206

 Join a team who assists Displaced Homemakers with their training and employment needs by providing resources to upgrade their skills and find job opportunities.  Together we continually develop awareness of WERC’s programs and increase the number of women that WERC serves.

 Job Responsibilities:

  • Concisely review students’ Intake paperwork, assist with questions and/or input online applications.
  • Accurately perform weekly data entry in OSOS for new Intakes, classroom attendance sheets, individual services, students’ placements and retentions.
  • Provide weekly monitoring and updating of students’ case notes.
  • Assist with students’ follow-up calls and emails.
  • Help set-up for and attend WERC’s community events; some meetings will require hours outside of normal work schedule.
  • Act as liaison with Training Instructors to set-up classrooms, welcome students, and take attendance.

 Required Skills:

  • Consistently delivers outstanding customer service while meeting with clients in-person, via the phone and Zoom while reviewing and updating their paperwork.
  • Good working knowledge of MS Word and familiar with MS Excel.
  • Must possess strong attention to detail with good writing and editing skills and the ability to type 35 WPM.
  • Strong phone etiquette and comfortable making outgoing calls to collect information for clients’ files.
  • Ability to work independently while accurately performing data entry.
  • Adheres to clients’ confidentiality and WERC’s professionalism standards.

Candidate must have a strong belief in the mission of WERC and must be sensitive to women’s issues, particularly women in transition who are attempting to re-enter the workforce.  A non-judgmental attitude is critically important to work with a diverse population.

 The Part-Time Customer / Data Entry Associate works under the supervision of the Executive Director and WERC’s Employment & Training Coordinator.  Pay range is $15.00 to 16.50 per hour plus Holiday and Vacation Pay.

 Please email Cover Letter and Resume to bmiller@cdwerc.org. 

Please note Resumes received without Cover Letters will not be reviewed.